Team Lead Customer Content & Community

About us

Rentman is a B2B SaaS scaleup building smart, powerful operations management platform for event and production teams. Our users plan everything from small shoots to massive festivals in 70+ countries - and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. Check out our public roadmap to see what’s coming next.

We’re based in Utrecht (NL) with a second office in Toronto (CA), and our team includes 100+ people from 30+ nationalities. We work in English, and our culture is open, inclusive, and flat — built on curiosity, ownership, and the freedom to challenge ideas.

About the role

As Team Lead Customer Content & Community, you'll lead the team responsible for our help center, customer education materials, and user community. You'll define the strategy, manage execution, and collaborate with teams across Rentman to ensure our users can help themselves, find answers quickly, and connect with each other.

This is a hands-on leadership role where you'll balance strategy with execution—making sure our content is relevant, clear, and scalable, and that our community is a place where users engage, share knowledge, and grow together.

What you'll do

• Lead and develop a team of content specialists and community managers

• Build and execute a global strategy for support content and community engagement

• Oversee the creation and maintenance of help articles, tutorials, in-app content, and release notes

• Launch and grow Rentman’s customer community platform (forums, webinars, online groups)

• Ensure every product update is supported with timely, effective content

• Define and track key KPIs, such as article satisfaction, support deflection, and community engagement

• Collaborate with Product, Marketing, and Support to align on messaging and priorities

• Share community insights and content performance data to improve customer experience and product decisions

What makes a successful Team Lead Customer Content & Community

• 5+ years of experience in customer content, education, or community management (preferably in SaaS)

• 5+ years of team leadership experience

• Experience with tools like Zendesk, Intercom, CMS platforms, and community software (e.g. Circle, Discourse)

• Strong project management and stakeholder collaboration skills

• Data-driven mindset: you make decisions based on results, not assumptions

• Fluent in English (Dutch or other EU languages are a plus)

What you’ll get

• An ambitious, inclusive, diverse international team

• Competitive salary (+8% holiday benefit), based on experience

• A “13th month” annual bonus based on company results

• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary

• A paid 4-week sabbatical after 5 years to go on an adventure

• Flexible WFH policy & work from anywhere for 4 weeks a year

• A shiny Windows, Linux or Mac of your choice

• An Annual training budget to boost your skill

• A pension plan via BrightPensioen

• Access to OpenUp for mental well-being and personal growth

• Sports activities (Rentman football team, squash and padel) and a Onefit fitness subscription

• An OV Business card if you live further than 10km away from the office

• A flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities

• An amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

Our process

Here's a breakdown of our recruitment process to give you a clear idea of what to expect:

• Call to assess potential match & introduce Rentman, the job & the process (30 mins) 📞

• Onsite/Zoom interview about past experience with a peer team member and People team member (60 mins) 👨🏻‍💻

• Take-home assignment (max 120 mins) 📝

• Onsite final interview on assignment with Manager and team member (120 mins) 🏣

Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.