Professional Services Team Lead

About us

Rentman is a B2B SaaS scaleup building a smart, powerful operations management platform to support event and media production teams. Our users plan everything from small shoots to massive festivals in 70+ countries, and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our 100+ team members work in a culture that’s open, flat, and inclusive, where curiosity drives us, ownership matters, and everyone has the freedom to challenge ideas and make an impact. Check out our public roadmap to see what’s coming next!

Mission of this role

As Professional Services Team Lead, you lead the team responsible for onboarding, training and technical implementations that help customers successfully adopt Rentman. You combine operational leadership with hands-on delivery, keeping a close connection to both customer needs and team execution. You sit within the Customer Experience team and report to the Head of CX.

You manage the PS delivery pipeline together with Sales and Customer Success, balancing customer impact with team capacity. Customer Success Managers own the customer relationship and project ownership and you make sure PS delivers within that framework. You work closely with Sales on planning new PS opportunities, with Support and Technical Support on complex operational issues and with Product on technical limitations and solution development. When capacity requires it, you step in yourself as consultant or trainer.

What you'll do

• Own the operational planning and coordination of all Professional Services activities, including training, consultations, migrations and technical implementations

• Manage the PS delivery pipeline together with Sales and Customer Success, prioritising projects based on customer impact and team capacity

• Ensure projects are delivered within agreed scope and timelines and intervene early when delivery risks arise

• Lead, coach and develop the Professional Services team, conducting performance management and development conversations

• Define and maintain PS delivery standards and playbooks to ensure consistent quality across all engagements

• Identify recurring onboarding challenges and translate them into structural improvements to processes, templates and service offerings

• Maintain clear coordination with CSMs who act as customer project owners and escalate structural issues that impact onboarding success

• Step in as delivery consultant or trainer when team capacity requires it

What makes a successful Professional Services Team Lead

• Strong experience leading customer implementation or Professional Services teams

• Solid operational planning and delivery management skills

• Ability to balance team leadership with hands-on project delivery when needed

• Experience coordinating complex onboarding, migrations or SaaS implementations

• Strong communication and stakeholder management skills across sales, support and product teams

• Strong understanding of the SaaS customer lifecycle and onboarding processes

• Fluent English, written and spoken

What you’ll get

• An ambitious, inclusive, diverse international team

• A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May

• A “13th month” annual bonus based on company results

• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary

• A paid 4-week sabbatical after 5 years to go on an adventure

• Flexible WFH policy & work from anywhere for 4 weeks a year

• A shiny Windows or Mac of your choice

• An annual training budget to boost your skill

• A comprehensive healthcare plan and a pension plan with 3% company matching

• Access to OpenUp for mental well-being and personal growth

• A flexible and engaging work environment and various team activities

• An amazing office in the heart of Toronto

Our process

Here's a breakdown of our recruitment process to give you a clear idea:

• Call with recruiter about the role and Rentman (30 mins)

• Past experience and culture interview with future manager (60 mins)

• Final skills interview with a scenario exercise in our office (60 mins)

Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io.

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.