Customer Support Specialist EN/ES

About us

Rentman is a B2B SaaS scaleup building smart, powerful operations management platform for event and production teams. Our users plan everything from small shoots to massive festivals in 70+ countries - and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. Check out our public roadmap to see what’s coming next. We’re based in Utrecht (NL) with a second office in Toronto (CA), and our team includes 100+ people from 30+ nationalities. We work in English, and our culture is open, inclusive, and flat — built on curiosity, ownership, and the freedom to challenge ideas.

Mission of this role

As a Customer Support Specialist, you’ll be the expert who helps both English- and Spanish-speaking customers get the most out of Rentman. You’ll make a real impact by solving problems, sharing insights, and ensuring our Spanish-speaking users get fast, top-quality support when they need it most. You’ll be part of a passionate, customer-focused team that’s all about creating smooth experiences, reducing wait times, and turning feedback into real product improvements. With your sharp communication skills and customer focused mindset, you’ll help elevate customer happiness and play a key role in growing Rentman’s presence across Spanish-speaking markets.

What you'll do

• Help Rentman customers when they reach out to Support via email, chat or call

• Take full ownership of your queues. Making sure you are helping customers in a timely manner and nothing falls through the cracks

• Gather and share product feedback from Rentman customers to help improve our platform and overall user experience

• Maintain Zendesk and Aircall data up to date to leverage customers’ experience and drive customer-centric initiatives and improvements

• Take part in internal projects, sharing knowledge and collaborating with the team to grow, learn, and contribute to company success

• Lead customer training sessions, helping users get the most out of our product with clear, effective guidance

• As a Rentman subject-matter expert, help onboard and educate customers by participating in knowledge sessions like webinars or tradeshows

What makes a successful Customer Support Specialist 

• At least a year of experience in customer support or a similar role where you’ve interacted directly with customers

• Fluent in Spanish with a strong command of English, ready to connect with customers in both languages

• Great at managing your time, juggling priorities, and staying organized even when things move fast

• Truly care about creating amazing customer experiences and making sure people leave happy

• A personality that fits at Rentman: takes ownership, loves working with others, is curious, and gets motivated by solving challenges as a team

What you’ll get

• An ambitious, inclusive, diverse international team

• A competitive salary based on experience and an additional 8% of your yearly gross income paid out every May

• A “13th month” annual bonus based on company results

• 25 days of paid vacation, plus one extra day off each year up to your 5-year anniversary

• A paid 4-week sabbatical after 5 years to go on an adventure

• Flexible WFH policy & work from anywhere for 4 weeks a year

• A shiny Windows or Mac of your choice

• An annual training budget to boost your skill

• A comprehensive healthcare plan and a pension plan with 3% company matching

• Access to OpenUp for mental well-being and personal growth

• A flexible and engaging work environment and various team activities

• An amazing office in the heart of Toronto

Our process

Here's a breakdown of our recruitment process to give you a clear idea of what to expect:

• Call with recruiter an introduction to Rentman & the process (30 mins)

• Interview about Past Experience & Culture (60 mins)

• Take-home assignment (max 120 mins)

• On-site Final Skills Interview (60 mins)

Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io.

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.