Customer Support Specialist (EN/DE)

About Rentman:

At Rentman, we are the operations management platform built to support event and media production teams. From small companies to high-end event service providers, businesses in over 70 countries use our software to realise festivals, concerts, corporate events, and more. For event service providers facing daily challenges in managing inventory, scheduling staff, or generating professional estimates in a fast-paced industry, Rentman offers the ideal solution. Check out our public roadmap to get an idea of features planned for development! Rentman has its HQ in Utrecht, Netherlands and our second office in Toronto, Canada.

Since 2015, Rentman has grown to a team of over 100 professionals from 30 different nationalities, creating a unique and diverse culture. We’re driven by curiosity to explore, focused on meaningful results, and committed to true ownership.

At Rentman, we work in English as the common language and we have a very flat hierarchy. We are currently growing so we are looking for a Customer Support Specialist.

Mission Of This Role:

The mission of our German-speaking Customer Support Specialist is to provide outstanding support in both English and German, helping us enhance service coverage during peak times and align with our strategic goals. By ensuring that German-speaking customers receive timely assistance, you’ll help reduce wait times and improve the overall experience for companies needing support in German. In this role, you’ll play a vital part in gathering customer feedback and representing the customer’s voice to drive product improvements. Through clear communication and high-quality support, you’ll boost customer satisfaction and contribute to our growth in key German-speaking markets. If you’re passionate about creating excellent customer experiences and working with a curious, goal-driven team, this role could be your perfect fit.

What You'll Do:

• Handle tickets, chats, and calls in both English and German, ensuring timely responses and increased availability

• Assist new customers throughout the onboarding process, providing guidance and support for a smooth start

• Collect and communicate product feedback from German-speaking customers to help product development and overall customer experience

• Contribute to internal projects, sharing knowledge and collaborating to support your growth, strengthen the team, and drive company success

• Lead training sessions for customers, ensuring they understand and effectively use our product

What We're Looking For:

• At least 1 year of experience in customer support or customer-facing roles

• Fluent in German and a very good command of the English language

• Strong time management skills and ability to prioritize effectively

• Eager to deliver high-quality customer experience with a focus on customer satisfaction

• Curiosity and ability to efficiently use complex software and other tech tools

• Capable of working independently while collaborating effectively with the team, and supporting teammates in achieving shared goals

What You'll Get:

• An ambitious, young, inclusive (and awesome) international team

• A competitive salary range of €2500-3000 (+8% holiday benefit), based on experience

• A “13th month” annual bonus based on company results

• 25 days of paid vacation

• Flexible WFH policy & work from anywhere for 4 weeks a year

• A shiny Windows or Mac

• Annual training budget to boost your skills

• A pension plan via BrightPensioen

• Sports activities (Rentman football team, squash and padel) and a Onefit fitness subscription

• An OV Business card if you live further than 10km away from the office

• A flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities

• A paid 4-week sabbatical after 5 years to go on an adventure

• An amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

Our Process:

Excited? Because we are!
The more we get to know you and why you applied for this job, the better your chances.

The first interview is an introductory chat with our recruitment team to see if there is a potential match. If we both agree this is the case, you will have a brief assessment with two of our team members to see your skills in action. After that, we’ll set up a second interview where we’ll dive into your past experiences and a culture discussion so you can get a great feel for the culture and values of Rentman.

Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io.

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.