Customer Support Specialist NL

About us

Rentman is a B2B SaaS scaleup building smart, powerful operations management platform for event and production teams. Our users plan everything from small shoots to massive festivals in 70+ countries - and they all rely on Rentman to keep their gear, people, and timing perfectly in sync. Check out our public roadmap to see what’s coming next.

We’re based in Utrecht (NL) with a second office in Toronto (CA), and our team includes 100+ people with 30+ nationalities. We work in English, and our culture is open, inclusive, and flat — built on curiosity, ownership, and the freedom to challenge ideas.

Mission of this role

At Rentman, Customer Support isn’t just about solving tickets or answering questions of customers, it’s about being a key partner for event professionals who make incredible things happen every day. As our next Dutch-speaking Customer Support Specialist, you’ll be the first point of contact for users running high-pressure productions, from local rentals to massive international festivals. Your mission: make sure every customer feels confident, supported, and empowered to succeed with Rentman.

This is a role where your problem-solving skills, empathy, and clear communication have a direct impact on our customers’ success and loyalty. You’ll ensure fast, effective support, guide new users through smooth onboarding, and channel valuable customer insights back to our Product team, shaping the platform that powers the global event industry.

What you'll do

• Deliver outstanding support across tickets, chat, and calls in Dutch and English, turning challenges into solutions that leave customers with value

• Own onboarding moments, making sure new customers get off to a strong, confident start with Rentman

• Be the trusted expert who can explain complex features in a way that’s simple, actionable, and tailored to each user’s workflow

• Spot patterns and gather feedback from Dutch-speaking customers to help Product and Success teams improve the platform and customer experience

• Lead customer training sessions that empower users to get the most out of Rentman, driving adoption and confidence

• Collaborate on internal projects, share learnings, and push improvements that strengthen both the team and the way we serve customers

What makes a successful Customer Support Specialist 

• 1+ years of experience in customer support or another customer-facing role

• Fluent in Dutch and confident in English, with the ability to connect across cultures and backgrounds

• A strong communicator who can simplify technical topics and guide customers with patience and clarity

• Proactive and resourceful, thriving in a fast-paced environment where priorities can shift quickly

• A passion for customer experience, going beyond “fixing issues” to creating moments of trust and value

• A personality that thrives at Rentman: ownership-driven, collaborative, curious, and motivated by solving complex problems—together

What you’ll get

• An ambitious, inclusive, diverse international team

• Competitive salary (+8% holiday benefit), based on experience

• A “13th month” annual bonus based on company results

• 25 days of paid vacation, plus one extra day off each year from your 2nd year onwards up to your 5-year anniversary

• A paid 4-week sabbatical after 5 years to go on an adventure

• Flexible WFH policy & work from anywhere for 4 weeks a year

• A shiny Windows, Linux or Mac of your choice

• An Annual training budget to boost your skill

• A pension plan via BrightPensioen

• Access to OpenUp for mental well-being and personal growth

• Sports activities (Rentman football team, squash and padel) and a Onefit fitness subscription

• An OV Business card if you live further than 10km away from the office

• A flexible and engaging work environment with free lunches, office perks (PS5, Ping Pong, D&D), legendary karaoke parties, and various team activities

• An amazing office in the heart of Utrecht, Netherlands, at the historical Drift 17

Our process

Here's a breakdown of our recruitment process to give you a clear idea of what to expect:

• Call with recruiter an introduction to Rentman & the process (30 mins) 📞

• Interview about Past Experience & Culture (60 mins) 👨🏻‍💻

• Take-home assignment (max 120 mins) 📝

• On-site final Skills Interview on assignment (90 mins) 🏣

Apply now by using the apply button! For questions or additional information, contact us at work@rentman.io

At Rentman, we celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that our differences make us stronger and strive to foster a workplace where everyone feels valued and respected.