Customer Success Manager | English & Spanish market
Utrecht, NetherlandsCustomer Experience
As Customer Success Manager you focus on improving the relationship with our English and Spanish speaking customers worldwide. You help our customers to get the best out of the software, you ensure customer engagement and satisfaction, and you look for upselling opportunities.
The Customer Success team is one of our newest teams. There is a lot to be done and room for your input on processes and workflows. We look for people that are passionate about customer relationships, data driven and good at breaking down problems into actionable steps. You'll be part of our already awesome team working from our HQ in Utrecht and work together with our customer-facing team in Toronto.
Rentman’s culture is diverse and positive. We look for people that are innovative, entrepreneurial and great team players. We aim to work smart, creative, and with great collaboration to build software that our customers love. If you see a good fit in this environment, why not send us your introduction?
What you are going to do
- You'll be focussing on our customers in the UK, Scandinavia and Oceania
- Temporary support for our customers in Spain and Latin America
Give our customers a smooth journey from the onboarding to the expansion
Focus on customer retention
Get customers to migrate to our new licence
Coach customers with the implementation of new features to get the best value out of using Rentman software
Proactively reach out to your high-value customers and develop strong relationships with them
Work on customer success plans, product adoption, and improvement suggestions. Customer feedback is what makes our product even better!
Looking for opportunities to upsell our services
Give new product trainings
Rentman develops smart and powerful resource management and planning SaaS software. Particularly used in the event and production industry. Our headquarters are in Utrecht, The Netherlands, and other offices are in Toronto and Colombo. Over the last few years, we have successfully grown into a business that employs over 80 professionals from over 15 countries. And we are ready to grow more!
We are proud of our extensive tool that makes the lives of our customers easier. From small companies to high-end event service providers, businesses in over 70 countries use our software to realize festivals, concerts, corporate events, and more. For event service providers that encounter daily challenges with scheduling staff, keeping track of inventory or creating professional estimates in a highly dynamic industry, Rentman is a valuable solution. We help our customers increase profits and deliver better events.
What you get at Rentman
Fast-paced, international work environment with room to develop new skills
“13th month” annual performance bonus based on company results
25 days of paid vacation
An annual personal training budget
Voluntary pension plan
A lot of sports, activities & a discount at a OneFit subscription
Free lunch and a pantry filled with drinks & snacks
A lot of office fun (Xbox and Ping Pong), legendary (karaoke) parties, fun team activities, and an inclusive atmosphere
After 5 years of employment, you get a sabbatical of 4 weeks
An amazing office at the heart of Utrecht in a historical building at Drift 17
Check out our public roadmap to get an idea of features planned for development
What we are looking for
Because of the time difference with our customers in Oceania, we are looking for someone who is able to work between 07:30 and 16:00 for at least two days a week.
Native-level Spanish and professional level of English communication skills
1 - 3 years experience in customer success, account management and/or a fast-paced or changing work environment
An eye for detail: you notice small but important things
A collaborative and resourceful approach with a “can do” attitude
You love customers and know how to maintain and improve relationships
How to apply
Click apply! Send us your CV and motivation. The more we get to know you and why you applied for this job, the better your chances. The first interview is an introduction interview to get to know each other, explain more about the role, and see if there is a potential match. If we both agree this is the case, an assessment and a second interview will be scheduled with the Customer Experience Manager and a colleague from the Success team.
Apply now by using the apply button. For questions or additional information, you can contact firstname.lastname@example.org.
To all recruitment agencies: Rentman does not accept agency resumes. Please do not forward resumes to our jobs alias, Rentman employees, or any other organization address. Rentman is not responsible for any fees related to unsolicited resumes.